This option is only available for those who upgraded their devices from a previous version of Windows.
Restore factory settings deletes all files, apps, settings and reverts the device to the version of Windows that came factory installed. Remove everything this deletes all of your files, personal settings, and installed apps. This is the quickest option, but if thee issue stems from your personal files, it may not correct the problem. 
Keep my files will keep your saved personal files. From here, there will be a few options:. Select Reset your PC. When prompted, select Next. 
Remove your finger from the Shift Key, select Restart Anyway. Wait for the device to restart a new screen will pop up on startup.Keep you finger on the the Shift Key while holding down the S hift Key, select Restart.Hold the Shift Key located on the left side of your keyboard.
From the Sign In screen, hit the power button located on the lower right corner. DISM is a tool built into Windows 10 that allows administrators to prepare, modify, and repair system images, including Windows Recovery Environment, Windows Setup, and Windows PE (WinPE), but anyone can use it to repair common system problems.( If you have an Excursion tablet with a working keyboard you will not need an additional keyboard )įrom the Sign In screen, hit the P ower Button If you are dealing with this known issue, the company is recommending users to use the Deployment Image Servicing and Management (DISM) command-line tool with Command Prompt to repair the current installation, and therefore the "Reset this PC" feature. According to the company support website (opens in new tab) (via BleepingComputer), there's a problem with certain hardware configurations that causes the feature to fail on devices running this particular release. No changes were made" error message that will prevent you from completing the reset. 
However, if you have a computer running the Windows Update (version 2004), and you try to use the "Reset this PC" feature, you may end up with the "There was a problem when resetting your PC.
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